Legal

Refunds and Cancellation

Last updated 15 October 2026

You can cancel PhaseCut at any time, and you can ask for a refund in your first 14 days.

Cancel your subscription

Cancel from your account, or email support@phasecut.app and we will do it for you. Your access continues until the end of the period you have paid for, and you will not be charged again. There are no cancellation fees.

Refunds

• First 14 days. If you are not happy with PhaseCut, ask for a refund within 14 days of your first payment and we will refund it in full.
• After that. Payments are not refunded once the 14 days have passed, including for unused time on a plan. Annual plans renew yearly, and we will email you before the renewal.
• Mistakes. If you were charged twice or by error, write to us and we will fix it.

How to ask

Email support@phasecut.app from the address on your account. Tell us the email you used to buy. Refunds go back to the original payment method and usually appear within 5 to 10 business days, depending on your bank.

Try before you buy

The free trial lasts seven days with timelines limited to 30 minutes, so you can check PhaseCut with your own footage first.

Failed payments

If a renewal payment fails, we will email you. Your license stays active for a short grace period while you update your payment method. If it still fails, your access pauses until payment succeeds.

Your legal rights

Nothing here limits the rights you have under the consumer law where you live.